11ok FAQ – Frequently Asked Questions & Full Answers

Yes, as soon as registration is complete you can log in and access the game lobby. However, to place real-money bets you'll need to make a deposit. To claim your welcome bonus, make your first deposit right after registering.

No. Under 11ok's policy, each mobile number or email address can only be used to create one account. Attempting to open multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited.

There is a "Referral Code" or "Promo Code" field near the bottom of the registration form. If you received a code from a friend or a promotion, enter it there. Both parties will receive a bonus when a referral code is used.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify with the OTP and set a new password — the whole process takes under 2 minutes.

For security reasons, only one active device session is allowed at a time. Logging in on a new device may automatically end your previous session. If you'd like to stay logged in on both mobile and desktop, please speak with the support team.

Entering the wrong password too many times will temporarily lock your account. It usually unlocks automatically after 15–30 minutes. For urgent access, contact the support team via live chat or email for a quick resolution.

11ok supports deposits via most popular mobile banking services, including Mobile Banking, Nagad, Rocket, and Upay. Bank transfers and cryptocurrency are also accepted. Visit the deposit page for full details.

The minimum deposit on 11ok starts at just BDT 200. Deposits via mobile banking are fast and straightforward. Limits may vary by payment method, so check the deposit page for specific details.

Deposits made via mobile banking typically reflect in your balance within 1 to 5 minutes. Bank transfers may take slightly longer. If your balance hasn't updated after 30 minutes, please contact support with your transaction ID.

11ok does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges. These are determined by the respective service provider and are not controlled by 11ok.

Log in and go to the "Withdraw" menu, then select your amount and preferred payment method. Your request will be processed after account verification. For your first withdrawal, your registered mobile number must be verified.

Withdrawals are typically completed within 15 minutes to 24 hours. Mobile banking withdrawals are usually faster. During peak hours or on weekends, processing may take a little longer.

The minimum withdrawal is BDT 300, and the daily maximum varies by payment method. VIP members can withdraw at higher limits. Visit the Deposits & Withdrawals page for details on specific limits.

Once you register on 11ok for the first time and make your first deposit, a welcome bonus will be credited to your account automatically. The bonus amount is based on your first deposit. Visit the promotions page for full terms and conditions.

Bonuses cannot be withdrawn directly. You must wager the bonus amount a set number of times before it becomes withdrawable — this is known as the wagering requirement. Each bonus offer has its own wagering conditions, which are listed on the promotions page. Once the conditions are met, the bonus funds can be withdrawn.

Logging in once a day automatically adds your daily bonus. Logging in on consecutive days increases the bonus incrementally. Missing a day resets the streak and it starts over from the beginning.

The weekly cashback bonus is generally credited every Monday. You'll receive a set percentage of your net losses from the previous week. The exact rate and limits are listed on the promotions page.

11ok offers Live Casino, slots, bingo, Sports Betting, fishing games, lottery, and much more — over 500 games in total, sourced from internationally recognized game providers.

Yes, all 11ok games are fully supported on mobile browsers. For an even better experience, download the Android app — it offers faster game loading and push notification support.

If a game fails to load, clear your browser cache or restart the app. Make sure your internet connection is stable. If the problem persists, contact live support with a screenshot and it will be resolved promptly.

Yes, 11ok uses SSL encryption to keep members' personal and financial information secure. Our servers undergo regular security audits, and your data is never shared with third parties.

If you notice an unrecognized login or transaction on your account, change your password immediately and notify the support team. Never share your password with anyone, and stay alert to phishing links.

Yes, you can enable two-factor authentication from your account settings. An OTP will be sent to your mobile each time you log in, and access won't be granted without it. Enabling this significantly improves your account security.